Privacy Policy

Last updated: June 2026

1. Introduction

IDIDs.com ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (idids.com) and DID number services.

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, company name, phone number, billing address
  • Payment Information: Credit card details (processed securely via third-party payment processor)
  • Service Configuration: SIP URIs, IP addresses, routing preferences
  • Support Communications: Emails, tickets, and correspondence with our team

Information Collected Automatically

  • Usage Data: API calls, DID provisioning activity, login timestamps
  • Technical Data: IP address, browser type, operating system, referring URLs
  • Call Detail Records (CDRs): Call routing metadata for billing and service delivery purposes

3. How We Use Your Information

We use collected information to:

  • Provision and deliver DID number services
  • Process payments and manage billing
  • Provide customer support and respond to inquiries
  • Monitor service performance and maintain uptime
  • Comply with telecommunications regulations (FCC, TCPA, STIR/SHAKEN)
  • Detect and prevent fraud, abuse, and policy violations
  • Send service-related notifications and updates

4. Information Sharing

We do not sell your personal information. We may share information with:

  • Service Providers: Payment processors, infrastructure providers, and telecommunications partners necessary to deliver our services
  • Regulatory Bodies: When required by law or to comply with FCC regulations, subpoenas, or court orders
  • Law Enforcement: When required by valid legal process or to prevent fraud and abuse

For white-label reseller accounts, customer sub-account data is shared between the reseller and IDIDs.com as necessary for service delivery.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • TLS/SSL encryption for all data in transit
  • Encryption at rest for stored personal data
  • Access controls and authentication for internal systems
  • Regular security audits and monitoring

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account termination:

  • Account data is retained for 90 days to allow for reactivation
  • Billing records are retained for 7 years as required by law
  • Call detail records are retained for the minimum period required by FCC regulations

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and receive a copy of your personal data
  • Correct inaccurate personal data
  • Request deletion of your personal data (subject to legal retention requirements)
  • Object to or restrict processing of your personal data
  • Data portability

To exercise these rights, contact us at support@idids.com.

8. Cookies & Analytics

Our website uses essential cookies for site functionality. We may use analytics tools to understand website usage patterns. We do not use cookies for advertising or cross-site tracking.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our portal. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

IDIDs.com
Email: support@idids.com