Terms of Service

Last updated: June 2026

1. Acceptance of Terms

By creating an account, placing an order, or using any service provided by IDIDs.com ("Provider," "we," "us"), you ("Customer," "you") agree to be bound by these Terms of Service ("Terms"). If you are acting on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

2. Services

IDIDs.com provides Direct Inward Dialing (DID) number services including but not limited to:

  • U.S. local and toll-free DID number provisioning
  • SMS/MMS enablement for voice DIDs
  • Local Number Portability (LNP) services
  • Vanity number search and provisioning
  • White-label reseller portal access
  • REST API access for programmatic management

Services are delivered via SIP (Session Initiation Protocol) to customer-specified endpoints. We reserve the right to modify, suspend, or discontinue any service with reasonable notice.

3. Account Types & Eligibility

Retail Accounts: Available to any business or individual. No minimum commitment. Instant activation upon registration.

Wholesale Accounts: Available to VoIP carriers, resellers, MSPs, ITSPs, call centers, and other qualifying businesses. Subject to application review and approval. Minimum 25 DIDs/month.

Enterprise Accounts: Custom pricing and terms negotiated individually. Minimum 1,000 DIDs/month. Subject to executed Master Service Agreement (MSA).

4. Pricing & Payment

All published prices are in U.S. Dollars (USD) and represent per-DID monthly recurring charges unless stated otherwise. Wholesale pricing is confirmed during account review and locked by signed order.

Payment is due within 30 days of invoice date for wholesale/enterprise accounts. Retail accounts are billed monthly in advance via credit card. Late payments may incur interest at 1.5% per month or the maximum rate permitted by law.

We reserve the right to adjust pricing with 30 days' advance written notice. Existing orders are honored at contracted rates for their term.

5. Acceptable Use Policy

You agree NOT to use IDIDs.com services for:

  • Illegal robocalling, auto-dialing, or unsolicited telemarketing in violation of the TCPA
  • Caller ID spoofing for fraudulent or deceptive purposes
  • Traffic pumping, access stimulation, or artificial traffic inflation
  • Any activity that violates federal or state telecommunications laws
  • Harassment, threats, or unlawful surveillance
  • Resale without an approved wholesale/reseller account

Violations may result in immediate service termination without refund.

6. E911 Disclaimer

DID numbers provided by IDIDs.com are virtual telephone numbers delivered via SIP. IDIDs.com does not provide E911 (Enhanced 911) emergency calling services. It is the Customer's sole responsibility to ensure that adequate E911 service is provisioned for any end users of DID numbers, in compliance with FCC regulations.

Customer acknowledges that VoIP-based DID services may not support traditional 911 dialing and that emergency services may not be available or may not function identically to traditional telephone 911 service. IDIDs.com shall not be liable for any failure or inability to access emergency services through DID numbers.

7. STIR/SHAKEN Compliance

IDIDs.com supports the STIR/SHAKEN caller ID authentication framework as required by the FCC. All outbound calls originating from IDIDs.com infrastructure are signed with appropriate attestation levels. Customers are responsible for ensuring their use of DID numbers does not result in calls receiving low attestation due to improper caller ID practices.

8. TCPA & Anti-Robocall Compliance

Customer agrees to comply with the Telephone Consumer Protection Act (TCPA), the TRACED Act, and all applicable FCC rules regarding automated and prerecorded calls. This includes but is not limited to:

  • Obtaining prior express consent before making autodialed or prerecorded calls
  • Maintaining Do-Not-Call lists and honoring opt-out requests
  • Registering caller IDs and not engaging in illegal robocalling
  • Complying with 10DLC registration requirements for A2P messaging

9. Number Portability

IDIDs.com supports Local Number Portability (LNP) in accordance with FCC rules. Porting timelines depend on the losing carrier and port complexity. We do not guarantee specific port completion dates but will work diligently to meet industry-standard timelines.

Customer is responsible for providing accurate LOA (Letter of Authorization) information. Incorrect information may result in port rejection and delays.

10. Service Level Agreement

We target 99.9% monthly uptime for voice DID services across our infrastructure. This SLA applies to wholesale and enterprise accounts. Service credits are available for sustained outages exceeding the SLA commitment — contact support for details.

Scheduled maintenance windows are excluded from uptime calculations. We will provide at least 48 hours' notice for planned maintenance.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IDIDs.com's total liability for any claim arising from or related to these Terms or the Services shall not exceed the amount paid by Customer to IDIDs.com during the twelve (12) months preceding the event giving rise to the claim.

IN NO EVENT SHALL IDIDs.com BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION.

12. Termination

Either party may terminate this agreement with 30 days' written notice. IDIDs.com may terminate immediately for violations of the Acceptable Use Policy or non-payment.

Upon termination, Customer may port numbers to another provider within 30 days. After 30 days, numbers may be released back to inventory.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.

14. Contact

For questions about these Terms, contact us at support@idids.com.